# Terminology

### Basic Terminology

| **Term**       | **Description**                                                                              |
| -------------- | -------------------------------------------------------------------------------------------- |
| Chat User      | The target End-User (e.g. Customer) talking to your Bot on the Public Chat UI                |
| Bot Admins     | The Administrator utilising TAIGER Converse to build and manage Bots.                        |
| Admin Chat UI  | The Chat Interface found within the Admin Tool, meant to be used for                         |
| Public Chat UI | The Chat Interface meant to be used by Chat Users                                            |
| Intent         | A Question & Answer pair, where the Answer can be a Direct Answer/FAQ or as a Guided Dialog  |
