# What is Converse?

TAIGER Converse is a Conversation AI Platform that allows you to build and manage Bots (also known as Virtual Assistants). Bots are autonomous, always-on representatives of your business that can help service your Customers or Employees needs across a wide variety of scenarios. For example, a HR Bot can be configured to help your employees process their expense claims and a Customer Support Bot can help answer frequently asked questions and reset a customer's account password.

TAIGER Converse allows you to create engaging conversation experiences, and allow your customers & employees to become more productive. As chat has become ubiquitous and accessible to users of all skill levels, no training is required for end-users to interact with Bots you create.

This User Guide is meant for Administrators of Converse Bots, who will create, configure and train Bots to service the target end-users.

### Basic Terminology

| **Term**       | **Description**                                                               |
| -------------- | ----------------------------------------------------------------------------- |
| Chat User      | The target End-User (e.g. Customer) talking to your Bot on the Public Chat UI |
| Bot Admins     | The Administrator utilising TAIGER Converse to build and manage Bots.         |
| Admin Chat UI  | The Chat Interface found within the Admin Tool, meant to be used for          |
| Public Chat UI | The Chat Interface meant to be used by Chat Users                             |
