Change an Intent's Status

Intent Statuses

Status	Description	Intent is Editable	Triggerable in Admin Chat UI	Triggerable in Public Chat UI
ACTIVE	Intent is ready to be shown to public users	Yes	Yes	Yes
INACTIVE	This is the default Status when an Intent is just created	Yes	Yes	No
ARCHIVED	Only Archived Intents can be deleted	No	No	No

Intent Status Display

The Intent's Status can be viewed from the Intent Dashboard, in the Intent Listing table

It can also be viewed in the header section of the Intent Editor page for a specific intent

Activating an Intent

You should make the majority of content edits to your Intent while it is still INACTIVE.

Once the Intent is ready to be shown to the Public, click on the "Activate Intent" button in the Intent Editor page

Now, you will be able to trigger this Intent from the Public Chat UI.

Deactivating an Intent

When an Intent's response is no longer relevant and you want to disable it from being triggered on the Public Chat UI, you should Deactivate it.

1. In the Intent Editor, click on the "..." button on the top right side of the screen

2. In the menu that appears, click on "Deactivate Intent"

Archiving an Intent

If you do not intend to Reactivate an Intent, you can Archive it for future reference. This is a good way to "clean-up' your Bot's Knowledge Base by keeping only relevant Intents at the foreground.

To Archive an Intent, it must first be INACTIVE

1. In the Intent Editor, click on the "..." button on the top right side of the screen

2. In the menu that appears, click on "Archive Intent"

Unarchiving an Intent

1. In the Intent Editor, click on the "..." button on the top right side of the screen

2. In the menu that appears, click on "Unarchive Intent"

Deleting an Intent

To delete an Intent, it must first be Archived.

1. In the Intent Editor, click on the "..." button on the top right side of the screen

2. In the menu that appears, click on "Delete Intent"