Omnitive Converse

What is Converse?

Omnitive Converse is a Conversation AI solution that allows you to build and manage Bots (also known as Virtual Assistants). Bots are autonomous, always-on representatives of your business that can help service your Customers or Employees needs across a wide variety of scenarios.

Converse Bots are able to:

• Interpret and answer user questions

• Guide users to relevant information

• Perform transactions on behalf of users

For example, a HR Bot can be configured to help your employees process their expense claims and a Customer Support Bot can help answer frequently asked questions and reset a customer's account password.

What does Converse offer?

Omnitive Converse allows you to create engaging conversation experiences, and allow your customers & employees to become more productive.

The core modules found in Converse are:

• Intent Dashboard - to manage the list of intents for the Bot

• Intent Editor - use for building content and conversations

• Libraries - for organising and access control of the intents

• Bots - to manage the Bots and making changes to look & feel for each Bot

• Common Space - a knowledge base where Bots can share common intents

• Unhandled Phrase Manager - for triaging of unseen phrases

• Analytics - to visualising the performance of the Bot

• Plugins - to manage the different plugins uploaded in Converse

As chat has become ubiquitous and accessible to users of all skill levels, no training is required for end-users to interact with Bots you create.