Omnitive Converse
v3.1.0
v3.1.0
  • Omnitive Converse
  • Getting Started
    • Accessing Converse
    • Terminology
  • Admin Essentials
    • Libraries and Intent Management
    • Intent & Content Building
      • Create an Intent
      • Editing an Intent
      • Change an Intent's Status
      • Conversation Context
      • Admin Chat Info Panel
    • Teaching Your Bot
    • Improving Your Bot with Unhandled Phrases
    • Chat Analytics
    • Common Space
    • Bot Management
    • User & Roles Management
    • Multilingual Bots
  • Admin Advanced
    • Building Transactional Flows
    • Collecting User Inputs using Slot Filling
    • Ontology Management
    • Data Integrations
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  • Introduction to Intents
  • Intent Response

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  1. Admin Essentials

Intent & Content Building

PreviousLibraries and Intent ManagementNextCreate an Intent

Last updated 4 years ago

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Introduction to Intents

Intents refer to a Question and Response pair in Converse.

For a given Chat User query (e.g. "Tell me about your products"), the Converse Bot understands the user input using our proprietary Hybrid AI Intent Classifier, and triggers the Intent that has the best response.

When an Intent is triggered, the Bot replies to the Chat User with the Response configured on the Intent

Intent Response

  • An Intent Response can have one or many steps that we call States

  • In each Step, the Bot can act by sending a message to the user, or calling an external web service

One State - Direct Answer

A Chat User's question can be fulfilled by a single reply.

This is commonly used for FAQ Bots.

Multiple States - Guided Flow

The response contains multiple steps.

This is required when the Bot needs more information from the Chat User before fulfilling the request.

This is typically used in more advanced Bots that can perform Transactions for Users.

The Converse Bot is able to determine the right Intent to trigger if Intents have been configured with sufficient and diverse Phrases (see to learn more about the teaching tool)

Teaching Your Bot