Omnitive Converse
v3.1.0
v3.1.0
  • Omnitive Converse
  • Getting Started
    • Accessing Converse
    • Terminology
  • Admin Essentials
    • Libraries and Intent Management
    • Intent & Content Building
      • Create an Intent
      • Editing an Intent
      • Change an Intent's Status
      • Conversation Context
      • Admin Chat Info Panel
    • Teaching Your Bot
    • Improving Your Bot with Unhandled Phrases
    • Chat Analytics
    • Common Space
    • Bot Management
    • User & Roles Management
    • Multilingual Bots
  • Admin Advanced
    • Building Transactional Flows
    • Collecting User Inputs using Slot Filling
    • Ontology Management
    • Data Integrations
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On this page
  • Intent Statuses
  • Activating an Intent
  • Deactivating an Intent
  • Archiving an Intent
  • Unarchiving an Intent
  • Deleting an Intent

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  1. Admin Essentials
  2. Intent & Content Building

Change an Intent's Status

PreviousEditing an IntentNextConversation Context

Last updated 4 years ago

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Intent Statuses

Status

Description

Intent is Editable

Triggerable in Admin Chat UI

Triggerable in Public Chat UI

ACTIVE

Intent is ready to be shown to public users

Yes

Yes

Yes

INACTIVE

This is the default Status when an Intent is just created

Yes

Yes

No

ARCHIVED

Only Archived Intents can be deleted

No

No

No

Intent Status Display

The Intent's Status can be viewed from the Intent Dashboard, in the Intent Listing table

It can also be viewed in the header section of the Intent Editor page for a specific intent

Activating an Intent

You should make the majority of content edits to your Intent while it is still INACTIVE.

Now, you will be able to trigger this Intent from the Public Chat UI.

Deactivating an Intent

When an Intent's response is no longer relevant and you want to disable it from being triggered on the Public Chat UI, you should Deactivate it.

  1. In the Intent Editor, click on the "..." button on the top right side of the screen

  2. In the menu that appears, click on "Deactivate Intent"

Archiving an Intent

If you do not intend to Reactivate an Intent, you can Archive it for future reference. This is a good way to "clean-up' your Bot's Knowledge Base by keeping only relevant Intents at the foreground.

To Archive an Intent, it must first be INACTIVE

  1. In the Intent Editor, click on the "..." button on the top right side of the screen

  2. In the menu that appears, click on "Archive Intent"

Unarchiving an Intent

  1. In the Intent Editor, click on the "..." button on the top right side of the screen

  2. In the menu that appears, click on "Unarchive Intent"

Deleting an Intent

To delete an Intent, it must first be Archived.

  1. In the Intent Editor, click on the "..." button on the top right side of the screen

  2. In the menu that appears, click on "Delete Intent"

Once the Intent is ready to be shown to the Public, click on the "Activate Intent" button in the Intent Editor page