Omnitive Converse
v3.1.0
v3.1.0
  • Omnitive Converse
  • Getting Started
    • Accessing Converse
    • Terminology
  • Admin Essentials
    • Libraries and Intent Management
    • Intent & Content Building
      • Create an Intent
      • Editing an Intent
      • Change an Intent's Status
      • Conversation Context
      • Admin Chat Info Panel
    • Teaching Your Bot
    • Improving Your Bot with Unhandled Phrases
    • Chat Analytics
    • Common Space
    • Bot Management
    • User & Roles Management
    • Multilingual Bots
  • Admin Advanced
    • Building Transactional Flows
    • Collecting User Inputs using Slot Filling
    • Ontology Management
    • Data Integrations
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  1. Getting Started

Terminology

Basic Terminology

Term

Description

Chat User

The target End-User (e.g. Customer) talking to your Bot on the Public Chat UI

Bot Admins

The Administrator utilising TAIGER Converse to build and manage Bots.

Admin Chat UI

The Chat Interface found within the Admin Tool, meant to be used for

Public Chat UI

The Chat Interface meant to be used by Chat Users

Intent

A Question & Answer pair, where the Answer can be a Direct Answer/FAQ or as a Guided Dialog

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Last updated 4 years ago

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