What is Converse?

TAIGER Converse is a Conversation AI Platform that allows you to build and manage Bots (also known as Virtual Assistants). Bots are autonomous, always-on representatives of your business that can help service your Customers or Employees needs across a wide variety of scenarios. For example, a HR Bot can be configured to help your employees process their expense claims and a Customer Support Bot can help answer frequently asked questions and reset a customer's account password.

TAIGER Converse allows you to create engaging conversation experiences, and allow your customers & employees to become more productive. As chat has become ubiquitous and accessible to users of all skill levels, no training is required for end-users to interact with Bots you create.

This User Guide is meant for Administrators of Converse Bots, who will create, configure and train Bots to service the target end-users.

Basic Terminology

Term	Description
Chat User	The target End-User (e.g. Customer) talking to your Bot on the Public Chat UI
Bot Admins	The Administrator utilising TAIGER Converse to build and manage Bots.
Admin Chat UI	The Chat Interface found within the Admin Tool, meant to be used for
Public Chat UI	The Chat Interface meant to be used by Chat Users