Omnitive Converse

What is Converse?

Omnitive Converse is a Conversation AI solution that allows you to build and manage Bots (also known as Virtual Assistants). Bots are autonomous, always-on representatives of your business that can help service your Customers or Employees needs across a wide variety of scenarios.

Converse Bots are able to:

  • Interpret and answer user questions

  • Guide users to relevant information

  • Perform transactions on behalf of users

For example, a HR Bot can be configured to help your employees process their expense claims and a Customer Support Bot can help answer frequently asked questions and reset a customer's account password.

What does Converse offer?

Omnitive Converse allows you to create engaging conversation experiences, and allow your customers & employees to become more productive.

The core modules found in Converse are:

  • Intent Dashboard - to manage the list of intents for the Bot

  • Intent Editor - use for building content and conversations

  • Libraries - for organising and access control of the intents

  • Bots - to manage the Bots and making changes to look & feel for each Bot

  • Common Space - a knowledge base where Bots can share common intents

  • Unhandled Phrase Manager - for triaging of unseen phrases

  • Analytics - to visualising the performance of the Bot

  • Plugins - to manage the different plugins uploaded in Converse

As chat has become ubiquitous and accessible to users of all skill levels, no training is required for end-users to interact with Bots you create.

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